Welcome to SuppClupp
At SuppClupp it’s not about us, and it’s not about you neither, it’s about them. They, your customers, that’s what we are all about.
They need the best support from your company, and we are providing just that. At SuppClupp, your customers are treated like our kings.
Customer oriented agents are a crucial part of your business, since it’s probably the most direct communication they have with your company. We make sure they get all the personal attention they deserve, making sure they remember your company with a smile and high quality service.
In a connected world, chances are your customers are online. And so are we!
We are specialised in online support; e-mail and live chat.
LIVECHAT
Livechat is a more personalised form of online support. Direct lines with an agent, fast responses and an enthusiastic and personal approach.
Some of your customers prefer e-mail support however. When they have an issue, but just want to have it fixed, without talking to an agent for an immediate response, we help them by e-mail. We reply fast, accurate and personal. No large amount of stallers, no multiple day waiting time, but a personal approach focussed on resolving the issue.
We humanize customer support!
Quality Services
QUALITY MONITORING
At first we start off with a training so customer satisfaction and focus become a second nature to the agents.
By starting to enhance the behavior and attitude of our agents, we’re found a right balance between doing what the customer wants & still keep a human touch.
To keep our high quality customer support we monthly review our support agents and give them additional training.
LANGUAGES
Our services are currently provided in English, Swedish, German and Finnish.
Other languages are possible on request!